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LAST UPDATED: July / 01 / 2022

Cancellation & Return Policy

Cancellation

Orders once placed cannot be cancelled or modified.

Returns

Products, once bought, cannot be returned. If a product is damaged, do contact us with details and photographs of the damaged book/s so our team can review and respond to you accordingly.

Shipping

Once your order is handed over to the courier, we are not able to accommodate any changes in delivery.

We do our best to pack books carefully to avoid damage in transit. We cannot be responsible for damage that occurs during shipping by the courier or due to unforeseen circumstances.

If an order is returned to us as a result of a wrong address, or if the courier is unable to contact the customer, shipping charges will need to be paid again for the order to be resent.

Exchanges

We do not accommodate exchanges of products.

Refunds

For damaged books, or orders placed on out-of-stock products, we will refund the amount to you (in full or in part, on the basis of the situation.) The refunded amount will be credited back to the payment method used to make the original purchase.

Contact for Refund

hello@darklakepublishing.com



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